Opened Here, Not in Your Operatory
Every dental unit we deliver is uncrated and inspected in our warehouse before it goes anywhere near a clinic. The crate is opened, the unit is assembled, powered up and tested, and only then is it packed for delivery.
On February 20, 2026 we filmed one of those inspections. The work is unglamorous and repetitive, which is exactly what makes it useful.
Uncrating
The first stage is simply getting the unit out without damaging it. The crate lid is prised off rather than levered against the frame, the pallet jack takes the weight, and the shrink wrap and cushions come off in order so that nothing small goes into the rubbish with the packaging.
Visual, Structural and Electrical
Visual and structural inspection comes first. Frame, castings, upholstery, painted surfaces and every fastener that should be tight. Transit damage almost always shows itself here, and it is far cheaper to find it on our floor than in a clinic on installation day.
Electrical and power system testing follows. The unit is connected, the control board is checked, and every switch and circuit is exercised before any moving part is trusted with weight.
Movement, Delivery System and Light
Chair movement and positioning calibration is the third stage. The chair is run through its full travel, up, down, backrest and headrest, and the preset positions are set and recalled until they land in the same place every time.
Delivery system and handpiece ports are next. Air pressure, water flow and the ports themselves are checked so that a handpiece connected on day one at the clinic behaves as it should.
Dental light and auxiliary functions follow. The light is mounted, aimed, and run at each intensity setting, along with the auxiliary functions the model carries.
Water, Accessories and Final Approval
Water system and drainage inspection covers the bottle system, the lines, the cuspidor and the drain path, checked for flow and for leaks under working pressure. Water problems that are missed here become messy problems in a finished operatory.
Accessories and package inclusions verification is the count. Every item the order says is included is physically present and matched against the packing list, including the small parts that are easy to lose between crate and van.
Final quality assurance approval is the signature at the end. One technician runs the checklist, ticks each line, and the unit is not released for delivery until the sheet is complete.
Why This Matters to a Clinic Owner
An installation day has enough variables in it already. The stair, the access, the water lines, the schedule of patients waiting to resume. A unit that arrives already tested removes the largest of those variables.
It also means that when our technicians assemble the chair in your operatory, they are repeating an assembly they have already completed once, on that exact unit, days earlier.
From Our Facebook Page
Written from our posts of February 20 and March 29, 2026.
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